If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers. If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. Now doesn't that make you happy? *Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective. We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees).

All products are guaranteed from defects for a full year.Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.kadrina curtainsPlease note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. home classics blackout curtain panel bleekerDefective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. keyence light curtains slvOnce a returned item is received in our warehouse, the return or exchange will be processed immediately.

For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days. Special delivery methods are noted in the item description. Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together. Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup. In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price. Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply: Two day service, add $9.95 Next day service, add $19.95 Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required) Call 1-800-536-7551 for Express Delivery charges for items over 15 lb. Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.To order a fabric swatch, click here.We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.TENTSMITHS is the only tent manufacturer to offer tentage with double sewn, flat-felled seams. This technique, while taking longer to construct, offers far stronger seams.

We use our seams as a structural “skeleton” for the tent, which, when combined with our generous use of reinforcements, produces a structure able to withstand anything Mother Nature offers. All of our tentage has wall seams that line up with its roof seams. All of our marquees have vertical wall panels and not two or three horizontal panels. This makes the targets we must hit much smaller but it also makes the structure immensely stronger and longer lasting. It takes a great deal more time to do this but we feel it’s worth it and yesterday’s makers must have, also, as every historic tent we have seen was done this way. A careful look at any TENTSMITH tent will quickly reveal the absence of raw edges. All seams, reinforcements, and edges are finished for long-lasting beauty and strength. Any seam where bias edges meet is over-sewn with a constructed webbing to keep stretch to a minimum. We do sweat the details and pay close attention during design, cutting and construction.

DOORS on most tents, are overlapped six inches and tie inside and out. If the door is a vertical wall, there are ties to secure it to the adjacent pole. Doors can be tied open on most tents. Marquees have a full panel overlap as their doors. At approximately thirty-four inches, this makes for very weatherproof security. REINFORCEMENTS are placed where we have seen wear. Thirty years of tent making and research has shown that tents seldom wear in their ridges, so why introduce weight, needle holes and the chance for trapped moisture in that area. Abrasion causes wear, so we reinforce a tent’s peaks, door overlaps, stake loops and eaves area, as those are the potential problem spots. We have built thousands of tents. We have had to repair a handful. We’re doing something right! MUD FLAPS are standard on all tents, except wedge tents, unless specified otherwise. Historically, mud flaps were called sod flaps or “rot cloths”. When placed on the outside of the base of the tent they are known as snow flaps.

We use a strip of material double-hemmed on all sides and sewn to the inside bottom walls. This keeps the tent close to the ground and weather tight.All TENTSMITHS tents use sewn Sunforger Army Duck for both guy loops and stake loops. Grommets are available if you prefer. Loops are more easily replaceable when damaged and do not affect the surrounding areas. We do place grommets in the peaks of tents under construction if you would like your pole pins to pass through your roof. It stands to reason that if you are going to produce the highest quality tents, it is necessary to start with the best quality materials. TENTSMITHS uses 10.10 ounce Army Duck Canvas. This tightly woven, high thread count fabric is preshrunk for the Marine Industry and factory finished with Sunforger. Sunforger (it’s old trade name was Vivatex) is a baked in, invisible, durable process. A Sunforger finish makes the canvas mildew resistant – an important attribute in a tent that we all know will get packed up wet more than once.

Sunforger also transforms the canvas into a water repellent medium. This allows your tent to breathe while keeping the rain outside where it belongs. Yes, you can touch the tent when wet and it will not leak through onto you. Sunforger Army Duck canvas offers the best of the old world and the new, a fabric with the appearance of the past and the livability we demand today. TENTSMITHS offers every tent we make in a flame resistant finish. This finish is applied to the Sunforger Army Duck and meets the Industrial Fabric Assoc. Tent Spec. CPAI-84 adopted by many states and the Federal Government as the standard. While not making a tent flame proof, it offers a margin of safety previously unavailable in a canvas tent. TENTSMITHS STRONGLY RECOMMENDS THE PURCHASE AND USE OF A FLAME RESISTANT TENT. Some states have mandated the sale of only flame resistant tents to be sold within their borders. A flame resistant fabric does not preclude good judgment when dealing with fires in camps. Always act responsibly around fire, especially in large camps where so many families and worldly goods are at stake.

UNTREATED 10.10 oz. cotton Army duck is available for clients wanting a tent made from completely natural materials with nothing added. Tents made of this untreated fabric will take a bit more care and will be more susceptible to shrinkage. TENTSMITHS is also able to produce tents with a heavy 13 0z. linen fabric woven for us overseas. It has the color and “hand” of the European tents of bygone eras. We do not offer this material by the yard and tent construction is on a limited basis with details and prices on request. Our entry into twentieth century tent building has sent us searching for Egyptian cotton. Sporadically available from 3oz. to 8oz., this long staple fiber builds a light, compact, strong, weather resistant tent capable of years of service. Not the best choice for a summer structure but fantastic for dragging on a toboggan across northern Canada. All TENTSMITHS tents are warranteed to the original purchaser. If, when you receive or set up the tent, it is not what you expected, return it.