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WHITBY, Ont. — Ikea is looking at bringing a "take back" program to Canada that would allow customers to trade furniture purchased from the Swedish furniture giant in exchange for store credit.Under the initiative, mirrored after similar environmentally-friendly initiatives in France and Belgium, the retailer would then resell the second-hand item or recycle it."If we can have an impact on people's lives at home, we could have a huge impact on the environment," said Ikea Canada president Stefan Sjostrand at the opening of a pickup and order location in Whitby, Ont. Stefan Sjostrand, president of IKEA Canada, is seen in its Montreal store Tuesday, May 26, 2015. Sjostrand was part of the team that helped bring the program to France, and says the same could be done in Canada, where Ikea operates 12 stores and three pickup and order locations.Although he admitted the program could still be years away, once implemented, it would make a big difference for Ikea's environmental footprint if even 10 per cent of its customers returned their old furniture, he said.
Last year, Ikea Canada had 25 million visitors in its stores and 75 million visits online.The comments come after Steve Howard, the head of sustainability at Ikea, told a conference in January that appetite for home furnishings in western countries has hit its "peak," prompting the world's largest furniture retailer to look at ways to encourage customers to repair and recycle Ikea products.Sjostrand said Ikea already has recycling programs for plastics, paper, light bulbs and mattresses in place in Canada and was also the first retailer in the country to phase out the sale of incandescent light bulbs in favour of the more energy-saving LED bulbs. Although it is taking a more planet-friendly approach to commerce, Sjostrand said this does not slow down its plan to open 12 more full-size stores over the next decade. The next location was recently announced in Halifax.For Ikea, bricks-and-mortar stores are still its largest sales driver, accounting for 80 to 90 per cent of sales last year, with the rest coming from e-commerce.
The company recorded $1.8 billion in sales in Canada in 2015.In addition to its pickup and order points in Quebec City, London and Whitby, Ont., Ikea plans to open three more such shops in the Ontario cities of St. Catharines, Kitchener and Windsor.These smaller locations allow customers to order items online and pick them up in the store for a flat fee of $20. Various popular items like towels, candles and pillows are also available in the stores for purchase. These stores are around 30,000 square feet versus the 270,000 square feet of a typical Ikea store.Canada has the most Ikea pickup and order locations out of any country, with the others opened last year in Spain, Norway, Finland and the United Kingdom.4-Panel Natural-Fiber Room Divider in Black Set your store to see localavailability 70.75 in. x 0.75 in. 4-Panel Paper Straw Weave Handcrafted Room Divider in Espresso Brown 66.75 in. x 0.75 in. 4-Panel Paper Straw Weave Screen on 2 in. Legs Handcrafter Room Divider in Brown
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In fact every department store in the USA that I had ever returned something with a receipt I had absolutly no problems. These USA retailers have what is called a no hassle return policy,something IKEA USA knows nothing about. I continued to argue my point to no avail with Kate Murphy until I began asking for the store manager. When I asked Kate for the manager she told me that she was the manager and there was no one else above her. The first in a series of lies that Ikea USA was about to perpetrate against me. This was starting to become a very negative experience for me and I was not getting anywhere with Kate Murphy so I left the store and fugured I would call the store and try to speak with the real manager. On my way home from the store I called and got ahold of the real store manager Peter. Peter the real manager was indeed at the store on 7/6/08 at 5:30 pm and Kate Murphy was lying to me in an attempt to blow me off. Peter told me that I should have no problem returning the light and apologized for the problems I had then he forwarded me to the customer serivce liason Abbey.
Abbey never returned my calls and I finally got in touch with another customer service flunky named Jackie. I explained to Jackie that I had a light that was opened and unused and I needed to return it. Jackie told me that it was no problem just bring the light in and they would take it back. I sent my wife in with the light and the receipt on 7/13/08 and my wife started to receive the same rude blow off treatment from the Ikea USA employees that I had received a week earlier. They told her the same line of *** about their return policy. They treated her exactly as bad as they had treated me and she was livid about the whole thing. We had the receipt and the item was not used. Kate Murphy and Jackie were laughing in my wifes face as they were refusing to take the light back. My wife called me on the cell and I asked her to put Jackie on the phone and Jackie got on the phone and told me that she never said she would take it back, she said that I told her I had furniture to return and that now that she knows that it is a light she can not authorize it.
I explained to Jackie that we spoke earlier on the phone and she said it was ok to return the item and now after I had drove 30 miles she was going to flip the script. I asked her for the store manager. Now I am feeling the same as I had the week before. Being treated like *** by a department store, Treated worse then I had ever been treated before. Lied to again and again by one store manager and another manager.. The point of this story is the extent to which IKEA USA will go to deny taking back and refunding a legitamately purchaed and receipted item. The point is that their return policy is one of incredible hassles. They will make your life miserable should you try to return something you bought by mistake, No other major Department store in the USA treats customers like this should they need to return something. Here in the USA we have whats called good customer service and IKEA has no clue what that means. IKEA USA does not care if you have a reciept or if you never used an item they wont take it back no matter what.